Refund Policy
Effective: 2026-05-09. We want you on the plan that fits — not on the plan you regret.
14-day money-back guarantee on the first paid month
If you upgrade from Free to Pro or Business and decide within 14 days that the product is not for you, email support@sidelabs.dev with the subject "Refund request" and the workspace id. We refund the full first month's payment, no questions asked. The refund is processed by Paddle (our Merchant of Record) and lands on the same card that was charged within 5–10 business days.
Cancellation
You can cancel a paid subscription at any time from the Billing screen in the dashboard or directly through Paddle's customer portal. Cancellation takes effect at the end of the current billing period — your account stays on the paid plan with full features until that date, then drops to Free.
We do not pro-rate refunds for the unused portion of an already-billed month after the 14-day window. If you cancel on day 20 of a 30-day cycle, you keep the paid features until day 30; we don't bill the next month.
Renewal
Subscriptions renew automatically each month on the date you originally upgraded. We do not send pre-renewal reminders for monthly plans (Paddle issues a receipt after each successful charge). For annual or custom plans, we send a renewal notice 30 days before the renewal date.
Failed payments
If a renewal payment fails, Paddle retries up to 3 times over 5 days. During that window your account stays on the paid plan. After 3 failed retries, the workspace drops to Free. Existing data is preserved according to Free-tier retention (7 days) until you reactivate or delete the account.
Refund-eligible reasons (outside the 14-day window)
We will issue a pro-rated refund in the following cases:
- The service is unavailable for more than 24 consecutive hours and you contact us within 30 days of the outage.
- You were billed twice for the same plan in the same period (duplicate charge — Paddle handles this directly; we'll help if needed).
- You upgraded by mistake (e.g., clicked the wrong plan) and contact us within 7 days, before having materially used the higher tier.
Non-refundable
We do not refund:
- Months past the 14-day window when you simply changed your mind.
- Custom or Enterprise contracts billed annually, unless explicitly stated in the contract.
- Charges from third parties (your payment processor's currency conversion fees, your bank's transfer fees, etc.).
How to request a refund
Email support@sidelabs.dev with:
- Subject: Refund request
- Your workspace id (visible in the dashboard at
/app/#/settings) - Email address you used to sign up
- Brief reason (optional but helps us improve the product)
We respond within 2 business days. Approved refunds are processed by Paddle to the original payment method.
Disputes and chargebacks
If you have a billing concern, please email us first — we'd much rather refund than receive a chargeback. Chargebacks initiated without first contacting us may result in account suspension while the dispute is investigated.
Contact
Refund and billing questions: support@sidelabs.dev.